Aadhaar Seva Kendra

The Unique Identification Authority of India (UIDAI) has set up exclusive ‘Aadhaar Seva Kendra’ or ASK as a single stop destination for all Aadhaar services for the residents. The ASK will offer dedicated Aadhaar enrolment and update services to residents in a state-of-the-art environment.

In the first phase of the Aadhaar Seva Kendra project, UIDAI plans to set up 114 Aadhaar Seva Kendra across 53 cities in India. These include dedicated centres in all metro cities, all state capitals and Union Territories. The ASK will run along with over 35,000 Aadhaar Kendra already being run by banks, post offices, BSNL and state governments.

Aadhaar Services available at Aadhaar Seva Kendra

Aadhaar Seva Kendra offer a comfortable air conditioned environment to residents. All ASK are wheel-chair friendly and have special provisions to service the elderly or specially-abled. ASK are open all 7 days of the week from 9:30 a.m. to 5:30 p.m. (IST).

Residents can visit any convenient Aadhaar Seva Kendra for the following services:

• Aadhaar Enrolment
• Update of any Demographic Information in their Aadhaar – Name, Address, Gender, Date of Birth, Mobile number or Email Id
• Update of Biometric data in their Aadhaar – Photo, Fingerprints and Iris Scans
• Download & Print Aadhaar

These services are available for any resident of India (including NRIs) at any Aadhaar Seva Kendra across the country.

Online appointment for Aadhaar Services

Along with the Aadhaar Seva Kendra project, UIDAI launched the online appointment booking facility for residents. All UIDAI-run Aadhaar Seva Kendra follow the online appointment system where any resident can book an appointment for Aadhaar enrolment or update at any convenient ASK.

Any resident can book an appointment for themselves or a family member from https://appointments.uidai.gov.in/bookappointment.aspx . This is a free of cost service where a resident does not require Aadhaar registered mobile number. However, one resident can book a maximum of 4 appointments in a month.

Other Aadhaar Kendras available in Banks, Post offices, State Government offices and BSNL Centres are also being on-boarded to the Online Appointment System.

A detailed tutorial video on how to book appointment for Aadhaar services is available here: https://youtu.be/8ZurY3nrv7U

Service Process at Aadhaar Seva Kendra

As per defined model per city, the Aadhaar Seva Kendra have 4/8/16 operator stations with the capacity to handle up to 250/500/1000 service requests per day.

The ASK follow an online Appointment Management System (AMS) for residents who choose to book their appointment prior to visiting the ASK and an automated Token Management System (TMS) for the walk-in residents at the ASK. The last token for the day is given at 5:30 pm everyday

The below image gives a 6 step process of how any resident can update their details in their Aadhaar:

A detailed process video of the services at ASK is available here: https://youtu.be/TjQjys5HPsU . The process is same for Aadhaar enrolment too.

Each Aadhaar Seva Kendra has an Operations Manager and a Centre Manager. In case, any resident has any grievance, they can contact either of these. Further, residents can also reach UIDAI Help Centre at 1947 or write to help@uidai.gov.in .

Charges for Aadhaar Services at ASK

UIDAI has defined the charges to be paid by any resident wishing to avail Aadhaar Services at any Aadhaar Seva Kendra of their choice. These are:

• Aadhaar Enrolment: FREE
• Mandatory Biometric update for kids (at age 5 and 15 years): FREE
• Any Biometric update with or without Demographic Update*: Rs 100
• Only Demographic update* by residents: Rs. 50
• Download Aadhaar & Coloured Print: Rs. 30

*Update of more than one field on single instance will be considered as one update

These charges are inclusive of any applicable taxes. The residents can make the payment at ‘Cash Counter’ available at the ASK or make online payment (to be launched soon) at the time of booking online appointment from UIDAI website.

List of Aadhaar Seva Kendra

As on date, the following UIDAI-run Aadhaar Seva Kendra are functional across India: